Eligibility and the process
Am I eligible for treatment?
Eligibility is a clinical decision. A licensed physician reviews your full health history, current medications, and goals to determine whether treatment is appropriate and safe for you. Not everyone qualifies, and that is by design.
Do I need a prescription?
Yes. These are prescription medications. A licensed, independent physician must review your case and write a prescription before any medication is prepared. There is no way around this, and that is exactly how it should be.
Do I have to visit an office?
No. The entire process is online, from your medical intake to physician review to your medication arriving at your door. Care is available across all 50 states through a licensed physician network.
How long does it take to start?
After provider approval, pharmacy processing typically takes 1 to 2 business days. Shipping transit generally takes another 2 to 3 business days, so most first orders arrive within 3 to 5 business days after approval. Timing may vary by pharmacy workload, location, holidays, and carrier conditions.
Treatment questions
What medications does KERNX offer?
KERNX offers physician prescribed compounded Semaglutide and compounded Tirzepatide. Both are part of a class of medications that works with your body's appetite and metabolic signaling.
Is compounding regulated and safe?
When treatment is approved and a prescription is issued, prescriptions coordinated through KERNX Health are fulfilled through the licensed dispensing pharmacy identified in your treatment and fulfillment information. A valid prescription from a licensed provider is required. Compounded medications are not FDA approved and are not reviewed by the FDA for safety, effectiveness, or quality before marketing.
What side effects should I expect?
The most common side effects are gastrointestinal, such as nausea or reduced appetite, and are usually mild to moderate. They tend to ease as your body adjusts, especially with gradual dosing. Your care team helps you manage them.
Why is KERNX more affordable than brand name options?
Compounded medications combined with a direct to patient model remove much of the overhead built into traditional clinics, which allows KERNX to offer care at a fraction of the typical cost.
Pricing and ongoing care
What does it cost?
The online health assessment is free. A provider consultation fee applies when treatment is approved: $25 for a message based review, $35 for a standard live visit, or $60 for a complex live visit. KERNX does not collect payment for treatment before provider approval. Your bank or card issuer may display a temporary authorization hold during sign up, but this is not a completed KERNX charge. If treatment is approved, the applicable consultation fee, medication, and any selected add ons are processed after approval and your acceptance of the treatment plan. All applicable costs are shown before you commit. Cancel anytime.
Is insurance involved?
No. KERNX operates outside the insurance system. You pay the disclosed monthly plan rate and applicable provider consultation fee, with all applicable costs shown before you commit.
What happens after I start?
Your care does not end at the first shipment. Your care team remains available for questions, dose adjustments, and check ins as your body responds throughout your treatment.
What if treatment is not right for me?
If a physician determines treatment is not appropriate, they will tell you. KERNX would rather decline a case than prescribe something that is not in your interest.
Do you offer health coaching?
KERNX does not use non clinical health coaches. Support comes from licensed clinicians and your care team, and it is included in your monthly plan. You can message your care team throughout treatment, and your provider reviews your progress at monthly check ins.
Is lab testing included in my plan?
No. Lab testing is billed separately and is not part of your monthly plan price. Testing is not required for every patient. If your provider recommends it, the cost is shown before you complete any test, and you are free to use your own provider or lab instead.
