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HIPAA Notice

Your health information rights

HIPAA Notice of Privacy Practices

Effective Date: April 2026 · KERNX Health LLC · Washington, DC

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

01Our Commitment to Your Privacy

KERNX Health LLC is committed to protecting the privacy of your health information in accordance with HIPAA. We maintain the privacy of your protected health information (PHI) and will notify you in the event of a breach.

02How We May Use Your Health Information

Treatment: To coordinate your care with licensed providers and pharmacies.

Payment: To process payments for services through our platform.

Operations: For quality improvement and compliance activities.

Required by Law: When required by federal, state, or local law.

03Your Rights

Right to Access: Inspect and obtain a copy of your PHI.

Right to Amend: Request correction of inaccurate PHI.

Right to Restrict: Request restrictions on certain uses of your PHI.

Right to a Paper Copy: Receive a paper copy of this notice upon request.

04File a Complaint

Contact us at support@kernxhealth.com. You may also file a complaint with the U.S. Department of Health and Human Services at hhs.gov/ocr. We will not retaliate against you for filing a complaint.

KERNX Health LLC · Washington, DC · support@kernxhealth.com

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Privacy Policy

Effective Date: April 2026, KERNX Health LLC, Washington, DC

1. Information We Collect

We collect personal and health information you provide when completing our patient intake assessment, including your name, email address, phone number, date of birth, health history, current medications, and other medical information necessary to evaluate your eligibility for GLP-1 treatment.

2. How We Use Your Information

Your information is used solely to evaluate your eligibility for treatment, connect you with a licensed medical provider, process your subscription, and communicate with you about your care. We do not sell, rent, or share your personal health information with third parties for marketing purposes.

3. HIPAA Compliance

KERNX Health is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled securely and only shared with licensed providers and pharmacy partners involved in your care.

4. Data Security

We use industry standard encryption and security measures to protect your personal and health information. Our patient intake forms are processed through HIPAA compliant systems. Payment information is handled securely through Stripe and is never stored on our servers.

5. Sharing of Information

We may share your information with: (a) licensed medical providers reviewing your assessment; (b) licensed compounding pharmacies fulfilling your prescription; (c) payment processors for subscription billing; and (d) as required by law. We do not share your information with any other third parties without your explicit consent.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@kernxhealth.com.

7. Contact Us

KERNX Health LLC, Washington, DC, support@kernxhealth.com, kernxhealth.com

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Terms of Service

Effective Date: April 2026, KERNX Health LLC, Washington, DC

1. Acceptance of Terms

By accessing kernxhealth.com or submitting a patient assessment, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Not a Medical Provider

KERNX Health is a telehealth platform that connects patients with independent licensed medical providers. KERNX Health LLC is not a medical provider, does not practice medicine, and does not guarantee treatment approval. All medical decisions are made by licensed independent physicians.

3. Eligibility

You must be at least 18 years of age and a resident of the United States to use our services. KERNX Health serves patients nationwide through its licensed physician network. GLP-1 medications are only prescribed to patients who meet medical eligibility criteria as determined by a licensed provider.

4. Subscription & Billing

KERNX Health subscriptions are billed monthly through Stripe. KERNX does not collect payment for treatment until a licensed provider approves your treatment. Your bank or card issuer may display a temporary authorization hold when you sign up. A temporary authorization hold is not a completed KERNX charge and is controlled by your financial institution. After treatment is approved, your subscription begins and your payment method is charged the current monthly rate. Your subscription then renews automatically each month until you cancel. There is no long term contract and no required multi month prepayment. You may cancel at any time before your next renewal date from your account or by emailing support@kernxhealth.com. Cancellation prevents the next renewal and future subscription charges. It does not automatically reverse a charge that has already been processed or cancel an order that has already entered fulfillment. Refund requests are reviewed on a case by case basis. A provider consultation fee applies when treatment is approved: $25 for a message based review, $35 for a standard live visit, or $60 for a complex live visit. The consultation fee is processed with your approved treatment charges.

5. Medications

Medications prescribed through KERNX Health are fulfilled through the licensed dispensing pharmacy identified in your treatment and fulfillment information. Compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before marketing. Compounded medications are not clinically studied finished drug products. Compounded medications have been prescribed by licensed physicians for decades and are a legal, established part of healthcare in the United States. Results may vary. Always consult your provider about risks and side effects.

6. Limitation of Liability

KERNX Health LLC shall not be liable for any indirect, incidental, or consequential damages arising from use of our platform or medications. Our total liability shall not exceed the amount paid by you in the prior 30 days.

7. Contact Us

KERNX Health LLC, Washington, DC, support@kernxhealth.com, kernxhealth.com

KERNX

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HIPAA Notice of Privacy Practices

Effective Date: April 2026, KERNX Health LLC, Washington, DC

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

KERNX Health LLC is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your protected health information (PHI), provide you with this notice of our legal duties and privacy practices, and notify you in the event of a breach of your unsecured PHI.

How We May Use and Disclose Your Health Information

Treatment: We may use your PHI to coordinate your care with licensed medical providers and pharmacies involved in your treatment.

Payment: We may use your PHI to process payments for services rendered through our platform.

Healthcare Operations: We may use your PHI for internal operations including quality improvement and compliance activities.

Required by Law: We may disclose your PHI when required by federal, state, or local law.

Your Rights Regarding Your Health Information

Right to Access: You have the right to inspect and obtain a copy of your PHI held by KERNX Health.

Right to Amend: You have the right to request that we amend your PHI if you believe it is inaccurate or incomplete.

Right to an Accounting: You have the right to request a list of disclosures we have made of your PHI.

Right to Restrict: You have the right to request restrictions on certain uses and disclosures of your PHI.

Right to a Paper Copy: You have the right to receive a paper copy of this notice upon request.

How to Exercise Your Rights or File a Complaint

To exercise any of your rights or to file a complaint, contact us at:
KERNX Health LLC
Washington, DC
support@kernxhealth.com

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr. We will not retaliate against you for filing a complaint.

Changes to This Notice

We reserve the right to change this notice and make the new notice effective for all PHI we maintain. Current notices will be posted at kernxhealth.com.