Online Privacy Policy
1Please Read Carefully
This Online Privacy Policy describes the information that KERNX Health LLC collects about you through our website(s), mobile application, and any other services we provide (collectively, the "Services"), how we use and share that information, and the privacy choices we offer. This policy applies to information we collect when you access or use our website(s) and mobile application (collectively, the "Platform"), when you use our Services or when you otherwise interact with us.
2Changes to this Online Privacy Policy
We may change this Online Privacy Policy from time to time. If we make changes, we will notify you by posting the updated policy on our Platform and revising the "Last Updated" date above. We encourage you to review the Online Privacy Policy whenever you use our Services to stay informed about our information practices and about ways you can help protect your privacy.
Company understands that health information about you and your health is personal. We support your privacy and ensure that the transmittal and use of your information complies with all laws, except to the extent that you have authorized Company to transmit information to you by other means. Where applicable, we comply with HIPAA and the HITECH Act, and other relevant state laws and regulations by entering into Business Associate Agreements with the treatment providers for which we provide services to ensure that your health information is appropriately safeguarded.
4.1 Information You Provide. We collect information you provide, such as when you email us, sign up through our Platform, or submit information through our Platform. We may collect, but are not limited to collecting, the following: your name, gender, email address, mailing address, phone number, date of birth, and payment and bank information provided.
4.2 Children. Company does not knowingly collect or maintain personally identifiable information from persons under 18 years of age without verifiable parental consent. To make such a request, please contact us at support@kernxhealth.com.
4.3 Information We Collect from Your Use of the Services. We collect information about you when you use our Platform, including account information, device information, location information, and data collected through cookies and other electronic technologies such as web beacons, platform analytics, and mobile device identifiers.
4.4 Information from Third Parties. We may obtain additional information about you from third parties such as marketers, partners, and researchers, and may combine it with information we have collected from you.
4.5 Aggregate or De-identified Data. We may aggregate and/or de-identify information collected by the Services so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Policy.
We use the information we collect to provide, maintain, and improve our Services; to contact you when necessary; to personalize your experience; to fulfill your purchases; to send mobile notifications; to send communications that display content we think will interest you; to track and analyze trends and usage; to prevent, detect, and investigate security breaches and fraud; to enforce the legal terms that govern your use of the Services; and for any other purpose disclosed to you in connection with our Services.
We may share personal information about you with third parties to provide, maintain, and improve our Services; with our affiliates and partners; in connection with any merger, sale, or acquisition of Company stock or assets; if we believe disclosure is reasonably necessary to comply with any applicable law or regulation; and with your consent. We may also share aggregated, non-personally identifiable information with third parties.
7Opt-In Policy
When you supply us with personally identifiable information, you may be asked to indicate whether you are interested in receiving information from us about our product and service offerings. You may opt out at any time by following the unsubscribe link in any marketing email or by contacting us at support@kernxhealth.com.
Certain sections or functionalities on our Services may permit you to share information on third party social media sites. Company does not own or control such Social Media Sites, and posting your information on Social Media Sites is subject to the third party's privacy policy and other legal terms.
9Security
We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. No data transmission over the Internet can be guaranteed to be 100% secure.
10Your Privacy Choices
10.1 Access and Update. You may update or correct information about yourself at any time by emailing us at support@kernxhealth.com.
10.2 Cookies. Most web browsers are set to accept cookies by default. You can usually choose to remove or reject cookies; however, our Services may not function properly if you do so.
10.3 Do Not Track. We do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions.
10.4 Links to Other Websites. Our Services may contain links to other websites that may not follow the same privacy practices. We encourage you to read the privacy policies of such third parties.
10.5 How to Contact Us. Please contact us with any questions or concerns regarding this Online Privacy Policy at support@kernxhealth.com.
11Notice of Privacy Practices
Company is dedicated to maintaining the privacy of your protected health information ("PHI"). PHI is information about you that may be used to identify you and that relates to your past, present or future physical or mental health or condition, the provision of healthcare to you, or your past, present, or future payment for the provision of healthcare.
12Uses and Disclosures of PHI
Company may use and disclose your PHI for: treatment (coordinating care with licensed providers); payment (processing claims and charges); healthcare operations (quality review and customer services); as required by law; and under special circumstances including public health activities, health oversight, judicial and administrative proceedings, law enforcement, and to prevent serious threats to health or safety.
122 Your Rights Regarding Your PHI
Confidential Communication: You have the right to receive confidential communications of your PHI and to request that Company communicate with you through alternate means or at an alternate location.
Restrictions: You have the right to request restrictions on certain uses and disclosures of PHI.
Inspection and Copies: You have the right to inspect and copy your PHI. Company may impose a fee for the costs of copying, mailing, labor, and supplies.
Amendment: You have a right to request that Company amend your PHI if you believe it is incorrect or incomplete.
Accounting of Disclosures: You have a right to receive an accounting of all disclosures Company has made of your PHI.
Breach Notification: You have the right to be notified in the event that Company discovers a breach of unsecured PHI.
Paper Copy: You have the right to obtain a paper copy of this Notice from Company at any time upon request. Contact us at support@kernxhealth.com.
Complaint: You may complain to Company and to the Secretary of the Department of Health and Human Services if you believe that your privacy rights have been violated. To file a complaint, submit a statement in writing to support@kernxhealth.com. Company will not retaliate against you for filing a complaint.
KERNX Health LLC · Washington, DC · support@kernxhealth.com · kernxhealth.com
Privacy Policy
Effective Date: April 2026, KERNX Health LLC, Washington, DC
1. Information We Collect
We collect personal and health information you provide when completing our patient intake assessment, including your name, email address, phone number, date of birth, health history, current medications, and other medical information necessary to evaluate your eligibility for GLP-1 treatment.
2. How We Use Your Information
Your information is used solely to evaluate your eligibility for treatment, connect you with a licensed medical provider, process your subscription, and communicate with you about your care. We do not sell, rent, or share your personal health information with third parties for marketing purposes.
3. HIPAA Compliance
KERNX Health is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled securely and only shared with licensed providers and pharmacy partners involved in your care.
4. Data Security
We use industry-standard encryption and security measures to protect your personal and health information. Our patient intake forms are processed through HIPAA-compliant systems. Payment information is handled securely through Stripe and is never stored on our servers.
5. Sharing of Information
We may share your information with: (a) licensed medical providers reviewing your assessment; (b) licensed compounding pharmacies fulfilling your prescription; (c) payment processors for subscription billing; and (d) as required by law. We do not share your information with any other third parties without your explicit consent.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@kernxhealth.com or.
7. Contact Us
KERNX Health LLC, Washington, DC, support@kernxhealth.com, kernxhealth.com
Terms of Service
Effective Date: April 2026, KERNX Health LLC, Washington, DC
1. Acceptance of Terms
By accessing kernxhealth.com or submitting a patient assessment, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Not a Medical Provider
KERNX Health is a telehealth platform that connects patients with independent licensed medical providers. KERNX Health LLC is not a medical provider, does not practice medicine, and does not guarantee treatment approval. All medical decisions are made by licensed independent physicians.
3. Eligibility
You must be at least 18 years of age and a resident of the United States to use our services. KERNX Health serves patients nationwide through its licensed physician network. GLP-1 medications are only prescribed to patients who meet medical eligibility criteria as determined by a licensed provider.
4. Subscription & Billing
KERNX Health subscriptions are billed monthly through Stripe. Subscriptions begin only after a licensed provider approves your treatment. You may cancel at any time. Refunds are handled on a case-by-case basis. A consultation fee may apply at the time of your provider visit.
5. Medications
Medications prescribed through KERNX Health are compounded by licensed, FDA-registered pharmacies under strict quality standards. Compounded medications are not clinically studied finished drug products. Compounded medications have been prescribed by licensed physicians for decades and are a legal, established part of healthcare in the United States. Results may vary. Always consult your provider about risks and side effects.
6. Limitation of Liability
KERNX Health LLC shall not be liable for any indirect, incidental, or consequential damages arising from use of our platform or medications. Our total liability shall not exceed the amount paid by you in the prior 30 days.
7. Contact Us
KERNX Health LLC, Washington, DC, support@kernxhealth.com, kernxhealth.com
HIPAA Notice of Privacy Practices
Effective Date: April 2026, KERNX Health LLC, Washington, DC
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment to Your Privacy
KERNX Health LLC is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your protected health information (PHI), provide you with this notice of our legal duties and privacy practices, and notify you in the event of a breach of your unsecured PHI.
How We May Use and Disclose Your Health Information
Treatment: We may use your PHI to coordinate your care with licensed medical providers and pharmacies involved in your treatment.
Payment: We may use your PHI to process payments for services rendered through our platform.
Healthcare Operations: We may use your PHI for internal operations including quality improvement and compliance activities.
Required by Law: We may disclose your PHI when required by federal, state, or local law.
Your Rights Regarding Your Health Information
Right to Access: You have the right to inspect and obtain a copy of your PHI held by KERNX Health.
Right to Amend: You have the right to request that we amend your PHI if you believe it is inaccurate or incomplete.
Right to an Accounting: You have the right to request a list of disclosures we have made of your PHI.
Right to Restrict: You have the right to request restrictions on certain uses and disclosures of your PHI.
Right to a Paper Copy: You have the right to receive a paper copy of this notice upon request.
How to Exercise Your Rights or File a Complaint
To exercise any of your rights or to file a complaint, contact us at:
KERNX Health LLC
Washington, DC
support@kernxhealth.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr. We will not retaliate against you for filing a complaint.
Changes to This Notice
We reserve the right to change this notice and make the new notice effective for all PHI we maintain. Current notices will be posted at kernxhealth.com.
